On 08/24/2011 01:35 PM, Rob Weir wrote:
On Wed, Aug 24, 2011 at 4:24 PM, Dennis E. Hamilton
<[email protected]> wrote:
Simon,
There is no doubt violent agreement about forums.
I still would prefer to have some list *also* (after all,
[email protected] is apparently there already) but I can always
satisfy my personal workflow preferences and find lists to support
users on. Maybe I can scratch my support and QA itch on
StackOverflow. I would especially want a list for
[email protected] once we recognize how that matters.
Maybe the solution is to have a user list, but not a user support
list? So a place for users to discuss things, in list-style
threads, but if someone is clearly looking for support, we direct
them to the support forums?
I *personally* find forums quite valuable. WHY? They show up in search
engines, and if you just have some one-time issue and want to
investigate a quick answer -- bingo. I hardly ever subscribe to user
problem lists because I just don't want to be overburdened with that
kind of traffic. This being said, I know there are some great user lists
out there and yes, you're likely to get a quicker response this way if
you're on a list that has very enthusiastic participants. Pros and cons
to each. Really, I have no direct knowledge of the current OO.o user
lists or forums though.
Just my .02.
- Dennis
-----Original Message----- From: Simon Phipps
[mailto:[email protected]] Sent: Wednesday, August 24, 2011 12:27
To: [email protected] Subject: Re: User support - what
do others do
On Wed, Aug 24, 2011 at 8:24 PM, drew<[email protected]>
wrote:
On Wed, 2011-08-24 at 20:16 +0100, Simon Phipps wrote:
If only that was an option. It's just not on Apache
infrastructure,
Ah nope, sorry. the forums are already on a staging server under
the Apache infra. In fact it should be ready for some of us to
start changing the theme pretty now.
Awesome, hadn't spotted that, thanks. So no problems and no need
for a discussion?
S.
--
------------------------------------------------------------------------
MzK
"Music expresses that which cannot be said and
on which it is impossible to be silent."
-- Victor Hugo
