> Hi. > > 2012/5/21 Graham Lauder <[email protected]> > > > First off we need to figure what we want to learn, just asking random > > questions is no way to endear us to our users. > > > > We used to have a survey that the user connected to when s/he selected "I > > want > > to register" during install. That survey, set up by SUN, was very > > comprehensive. > > It had a couple of problems: > > One was that it was just an information gathering exercise there seemed > > to be > > no real goal other than that. > > > > Second was that it took too long to fill in, around 45 minutes. > > > > Consequently > > > > very actually completed it. I did the numbers on it a few years back but > > unfortunately I can't find them. Suffice to say it was miniscule, > > insufficient to be a reasonable sample. > > > > So therefore, any survey should have: > > > > 1) A specific goal such as: to guide marketing as to untapped target > > markets > > or perhaps to answer a specific UX question. In other words the data > > gathered > > should be used to guide specific decisions > > > > 2) the survey participants should be told what the survey is about and > > how their participation will affect the product. > > > > 3) An approximate completion time but no more than 10 minutes and as > > close to > > 5 as feasible. > > I informed about the scope the research, but must be prepared. > > > We also need to identify the target audience and how we approach that > > audience. > > > > So question one: What issue needs discussing right now and why. > > > > My first response to this would be Aesthetics. A common complaint that > > we have had is that the interface looks something from Win 2000 period. > > > > At first glance they are right. Buttons look clunky, the 3D depression > > with > > dark gray background does look old. Symphony by comparison has a light > > background behind the buttons on mouse over and a quite thin emboss on > > click. > > It looks lighter and fresher. Good job symphony team. > > > > We could put up a set of UI designs or themes and survey our users > > feelings about them. > > > > What else could we usefully ask about? > > I'm prepared questions and details.
Sorry, I'm not understanding. Have you prepared some questions or are you preparing some questions and what sort of details are we talking about. > > Suggetion of site for creates questions: > > doodle.com > survey.usability-methods.com > ... > > Open to suggestions ! I have a lime survey setup on a webhost that we can use also which will give us plenty of flexibility We also need to identify our respondents and figure out a way to get the survey in front of them. > > Albino Cheers GL
