On 03/31/2012 01:40 PM, Hagar Delest wrote: > Le Sat, 31 Mar 2012 09:57:48 -0400, Rob Weir <[email protected]> a > écrit : >> A) First, since the original poster is not subscribed to the list, >> he is not receiving any of the responses, unless he was explicitly >> copied on the response. > > Well, it's part of the channel. There are ways to spot unsubscribed > posters (there are some bugs in TB preventing that, I agree) So up to > the list power users to handle such posters. On the former OOo > mailing list, users were quite used to CC OP when not subscribed IIRC
Sorry, but you'd be wrong Hagar... the OOo list (user and discuss) is full of worthless to-and-fro electrons about 'good ways' if any, to reliably spot 'Moderated' posts. You should know that as you've posted on the OOo list (and thanks for doing so) for a few years. Could it be that you just popped in when a forum user needed added help? > (and at this time TB was doing a good job at spotting the headers, ok > I'll stop here no TB devs here). Again there was quite a bit of disussion regarding that issue as well. It was only when TB allowed filtering on headers that the situation improved (briefly) for those TB/SeaMonkey users. However, it was still hit & miss a some users knew how to apply the filters, most did not. Even back as far as 2005 headers containd a dual 'Delivered-To' header. And in 2009 I pursued the issue on the Mozilla bug: https://bugzilla.mozilla.org/show_bug.cgi?id=16913#c101 Also see: <http://comments.gmane.org/gmane.comp.openoffice.questions/202093> for an example thread on the subject. > > >> B) If the user does subscribe, they will likely soon be frustrated >> by unrelated questions and answers, but be unable to unsubscribe >> themselves without assistance. @ Rob: I suspect that the majority of those "unrelated questions and answers" will subside with valid subscribed posters/readers. >> >> So we all want users to be able to resolve their issues, without >> unnecessary complications. I think the support forums are a much >> better place for users to raise such questions. >> >> What do you think? What is the purpose of this ooo-users list >> compared to the support forums? On some project communications we >> advertise both as equal support avenues for users to raise >> problems. Is that what we should be doing? In other words, what >> is the purpose of this list and how do we make that clear to >> users? > > Basically, I'm not sure that redirecting a user to another place > (forum for example) would help, it doesn't answer the question and it > adds frustration (he has to register the forum whereas he was > expecting a direct answer from the list). And there is the key... "(he has to register the forum whereas he was expecting a direct answer from the list)". So after all the wasted time, effort, patience of OOo responders attempting to sort out the subscribe/unsubscribe issue, it still comes down to: it's perfectly OK to have the requirement for posters to register (subscribe) to the forum, but hey, anyone can post to the user lists without ever subscribing. > > What would be the list then? A place for somehow advanced users only? What is the forum then: A place for advanced users only? > ... Just saw your post in the mean time, so yes, that's what you > want. Then, the solution is quite simple: forbid any non subscribed > user. Agreed. > But is it really the kind of support the community wants? Some Yes IMO. Why is it good for the gander but not the goose? > users don't want to use forums, does it means that they are on their > own? You're dealing with a low level user base with OOo. The public No, idealy means that the "user" will need to do exactly the same as when they wish to ask a question on your forum; subscribe/register before doing so. If a 'user' doesn't wish to use forums, then they are very welcome on the lists, providing that they understand what the list is, and subscribe before posting. > is not made of developers used to mailing lists here, they are > standard or low knowledge users. The former list was full of > duplicates, the same questions come again and again, but that's the > job. Really? You started posting on the OOo list in 2009... the bulk of posts you made start & continue with links/references to the forums. That is quite OK & I very much appreciate your contribution & excellent advise. However I'd have to look real hard to find any of your posts to an 'unsubscribed' or 'Moderated' user on the OOo user list. So in all fairness, I do not think that you've delt with the 'unsubscribed' OOo list user supporters that became *highly frustrated* with the subscribe/unsubscribe issue. ... --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
