Le Sat, 31 Mar 2012 19:08:39 -0700, NoOp <[email protected]> a écrit :
On 03/31/2012 01:40 PM, Hagar Delest wrote:
... On the former OOo
mailing list, users were quite used to CC OP when not subscribed IIRC
Sorry, but you'd be wrong Hagar... the OOo list (user and discuss) is
full of worthless to-and-fro electrons about 'good ways' if any, to
reliably spot 'Moderated' posts. You should know that as you've posted
on the OOo list (and thanks for doing so) for a few years. Could it be
that you just popped in when a forum user needed added help?
I may be wrong but my feeling was that in the end, the filter trick was quite
used.
And no, there was no preference about help given, I replied only for trivial
questions that had already a good fix in the forum or the need of screenshots,
especially for the spell check tutorial.
And there is the key... "(he has to register the forum whereas he was
expecting a direct answer from the list)". So after all the wasted time,
effort, patience of OOo responders attempting to sort out the
subscribe/unsubscribe issue, it still comes down to: it's perfectly OK
to have the requirement for posters to register (subscribe) to the
forum, but hey, anyone can post to the user lists without ever subscribing.
That's a choice, that's all. We could have allowed guest posts in the forum, it
would have been a real mess then, that's why it is not allowed.
If you allow un-subscribed messages to the list, then be prepared to answer
(and tag) them. Else, just make clear that's impossible.
What would be the list then? A place for somehow advanced users only?
What is the forum then: A place for advanced users only?
Ah, good point, had never thought about that. Then, yes, we have made that
choice. And the result is a quite nice place, without the noise we can find on
a ML. Look at the topics, they are all linked to a relevant question. Plenty of
them are duplicates of course but the reply is always neat: one post is enough
to point to the relevant fix. If additional comments needed, others can
contribute. But there are not tons of mail coming.
But is it really the kind of support the community wants? Some
Yes IMO. Why is it good for the gander but not the goose?
Agreed.
users don't want to use forums, does it means that they are on their
own? You're dealing with a low level user base with OOo. The public
No, idealy means that the "user" will need to do exactly the same as
when they wish to ask a question on your forum; subscribe/register
before doing so. If a 'user' doesn't wish to use forums, then they are
very welcome on the lists, providing that they understand what the list
is, and subscribe before posting.
Agreed. I think that there should be a small wiki page explaining low level
users what is a mailing list, that messages are public and indexed by search
engines. Don't know if there is already something like that (similar to what
can be found on netiquette).
Really? You started posting on the OOo list in 2009... the bulk of posts
you made start& continue with links/references to the forums. That is
quite OK& I very much appreciate your contribution& excellent advise.
However I'd have to look real hard to find any of your posts to an
'unsubscribed' or 'Moderated' user on the OOo user list.
So in all fairness, I do not think that you've delt with the
'unsubscribed' OOo list user supporters that became *highly frustrated*
with the subscribe/unsubscribe issue.
Indeed, I've learned about the moderated header rather late. I remember from
the date I set up filters in TB to have CC the OP when non subscribed. So I may
have missed all of them before and also after the bug appeared (I discovered it
only few days ago, as you may have noticed from my mail in another topic in
this list). So I may have participated to frustration of non subscribed users.
Since I rarely replied to the mailing list, I never questioned myself about the
seemingly disappearance of the non subscribed users according to the TB filter.
My bad.
Hagar
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