If you have SQL access, you can check if Evergreen is actually running the trigger. You would look in action_trigger.event (for when the trigger runs) and action_trigger.event_output (for the actual text of the sent message).
Below is the query I use to look this up in our system (as set it will return any notifications emailed to or from [email protected] in the last 7 days): SELECT action_trigger.event.id, target, event_def, add_time, run_time, start_time, update_time, complete_time, update_process, state, action_trigger.event_output.data, template_output, error_output, async_output, user_data, action_trigger.event_output.id, action_trigger.event_output.create_time, action_trigger.event_output.is_error FROM action_trigger.event LEFT OUTER JOIN action_trigger.event_output ON (action_trigger.event_output.id = action_trigger.event.template_output) WHERE add_time > (NOW()- INTERVAL '1 week') AND data ILIKE '%[email protected]%' You can also filter on event_def (which is the action trigger ID). In our case, if I wanted to ONLY grab Hold Available Notifications, I would add "AND event_def = 5" to the WHERE statement. Aaron Z Jr. Systems Administrator Pioneer Library System 2557 State Rt. 21 Canandaigua, New York 14424 Phone: (585) 394-8260 ----- Original Message ----- > From: "Bill Coffey" <[email protected]> > To: "Evergreen Discussion Group" <[email protected]> > Sent: Wednesday, May 15, 2013 11:07:21 AM > Subject: Re: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received > > I should have received 5 - 3 day courtesy notices myself. > I am receiving Holds. > I am waiting for the other late notices to verify that I will receive > them. > There is nothing going to any junk mail folder or being deleted by my > email software i.e. Rules to move or delete. > I am assuming that the same email daemon is sending all the emails > using our email address [email protected] as an alias. > I am also assuming that the internet provider sees incoming emails as > coming from [email protected] > > I do know that others are receiving holds, but not receiving 3 Day > Courtesy notices. > I do not know of anyone that is receiving the 3 Day Courtesy Notices. > We are in the process of trying to see if anyone has. > Thanks. > > Bill Coffey > Wayne County Public Library > System Administrator > 1001 E. Ash St. > Goldsboro NC, 27530 > [email protected] > www.wcpl.org > Work ph: (919) 735-6249 > Fax: (919) 735-1824 > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On > Behalf Of Sharp, Chris > Sent: Wednesday, May 15, 2013 10:41 AM > To: Evergreen Discussion Group > Subject: Re: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being > received > > Bill, > > Are you verifying that your email server has sent the notices? We > have found that there are times when email providers mark our sent > emails as spam and patrons need to contact those providers to let > them through. The email server's own logs would probably show this. > I would start there, and if you see that the notices aren't getting > that far, reply again. > > Hope that's helpful, > > Chris > > ----- Original Message ----- > > From: "Bill Coffey" <[email protected]> > > To: "Evergreen Discussion Group > > ([email protected])" > > <[email protected]> > > Sent: Wednesday, May 15, 2013 8:45:57 AM > > Subject: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being > > received > > > > > > > > > > I have been receiving numerous complaints from patrons about not > > getting a 3 Day Courtesy Notice. > > > > They are getting the Hold notices, and at least the first late > > notice, > > I am still verifying the other late notices. > > > > I have checked and triple checked the template and it is working > > when > > I test it in the local admin area for notices. > > > > Has anyone had this problem and know of a way to fix it. > > > > > > > > Thanks > > > > > > > > Bill Coffey > > > > Wayne County Public Library > > > > System Administrator > > > > 1001 E. Ash St. > > > > Goldsboro NC, 27530 > > > > [email protected] > > > > www.wcpl.org > > > > Work ph: (919) 735-6249 > > > > Fax: (919) 735-1824 > > > > > > -- > Chris Sharp > PINES System Administrator > Georgia Public Library Service > 1800 Century Place, Suite 150 > Atlanta, Georgia 30345 > (404) 235-7147 > [email protected] > http://pines.georgialibraries.org/ >
