Hi Bill,
One of our customers recently experienced this same problem with the 3
day courtesy notices. Their patrons were receiving the hold emails
without any problems and other systems within thte consortium were
receiving their courtesy notices.
We discovered that the problem was to do with the Trigger Event
Environment. In this particular instance there were two (different)
target copy fields listed. Removing the incorrect one immediately
solved the issue.
Have you checked your event environments?
Hope this might help.
Fiona
On 15/05/2013 16:07, Bill Coffey wrote:
I should have received 5 - 3 day courtesy notices myself.
I am receiving Holds.
I am waiting for the other late notices to verify that I will receive them.
There is nothing going to any junk mail folder or being deleted by my email
software i.e. Rules to move or delete.
I am assuming that the same email daemon is sending all the emails using our
email address [email protected] as an alias.
I am also assuming that the internet provider sees incoming emails as coming
from [email protected]
I do know that others are receiving holds, but not receiving 3 Day Courtesy
notices.
I do not know of anyone that is receiving the 3 Day Courtesy Notices.
We are in the process of trying to see if anyone has.
Thanks.
Bill Coffey
Wayne County Public Library
System Administrator
1001 E. Ash St.
Goldsboro NC, 27530
[email protected]
www.wcpl.org
Work ph: (919) 735-6249
Fax: (919) 735-1824
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Sharp,
Chris
Sent: Wednesday, May 15, 2013 10:41 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
Bill,
Are you verifying that your email server has sent the notices? We have found
that there are times when email providers mark our sent emails as spam and
patrons need to contact those providers to let them through. The email
server's own logs would probably show this. I would start there, and if you
see that the notices aren't getting that far, reply again.
Hope that's helpful,
Chris
----- Original Message -----
From: "Bill Coffey" <[email protected]>
To: "Evergreen Discussion Group ([email protected])"
<[email protected]>
Sent: Wednesday, May 15, 2013 8:45:57 AM
Subject: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
I have been receiving numerous complaints from patrons about not
getting a 3 Day Courtesy Notice.
They are getting the Hold notices, and at least the first late notice,
I am still verifying the other late notices.
I have checked and triple checked the template and it is working when
I test it in the local admin area for notices.
Has anyone had this problem and know of a way to fix it.
Thanks
Bill Coffey
Wayne County Public Library
System Administrator
1001 E. Ash St.
Goldsboro NC, 27530
[email protected]
www.wcpl.org
Work ph: (919) 735-6249
Fax: (919) 735-1824
--
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
[email protected]
http://pines.georgialibraries.org/
--
Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions
+44 (0) 800 756 6803 (phone)
+44 (0) 7540 768230 (mobile)
+44 (0) 131 2088578 (direct dial)
+44 (0) 800 756 6384 (fax)
[email protected]
skype: fionaborthwick1
http://www.ptfs-europe.com
