Thanks Jess, I had looked at that setting before as well. The context is set to the correct library branch and I've tried the value as the default blank and as 100. I would have thought that would fix it. Both changes still listed only one patron when searching on one of the affected workstations.
-Brent On Jul 16, 2013, at 8:46 AM, Jessie Bunker-Maxwell <[email protected]> wrote: > Hi Brent, > > This is a pure guess - but I would check the Library Settings parameter > called "Cap results in Patron Search at this number." > > It can be set for the system or for specific libraries and I'm wondering if > it's possible that some of its values were changed in the migration to 2.4? > > That might explain why some libraries are seeing 1 result in the search set > and others are seeing more. > > Jess > > > On Wed, Jul 10, 2013 at 2:06 PM, <[email protected]> wrote: > Hello, > > I was wondering if anyone could help out with a problem that's had us all > confused over at SAGE. > > In the patron search screen, when searching for a patron by last name, e.g. > "Jones", only one result is returned. There should be more than one Jones in > our system. If you search more specifically by first and last name, e.g. > "Fred Jones", the patron appears in the search results. If the first/last > name fields aren't both filled in, only one result gets returned. This only > occurs in a few libraries while the majority are unaffected and return the > full list of search results. This has occurred since switching to 2.4. > > Has this happened to any other libraries or does anyone have advice on what > settings I should be looking at that affect Patron Search results? > > Thank you! > > ----------------------------- > > Brent Mills > Sage Technical Support Specialist > > email: [email protected] > tickets: https://sagesupport.eou.edu > > > > > -- > Jessie Bunker-Maxwell > Santa Cruz Public Library > ILS Administrator > (831) 427-7707, Ext. 7764 > Hours: Tue-Fri 8:00am-6:00pm > Saturday 8:00am-Noon
