Hello, Our libraries have also reported that after checking in items the items remained on the patron record. We started on release 2.2 and now on 2.4 so our reports have not been specific to a release. Some of our libraries have disabled the beep on the scanner and tell us that has improved the situation.
Mis-scans lead to the problem as well. If the mis-scan occurs at check out staff are usually prompted to create a pre-cat record. If they proceed with the pre-cat they are checking out the item with the mis-scanned barcode. When the item is checked in with a correctly scanned barcode it does not remove the pre-cat from the patron’s record because the barcodes do not match. Joan Joan Kranich C/W MARS Member Services [email protected] 508-755-3323 ext. 21 From: [email protected] [mailto:[email protected]] On Behalf Of Tony Bandy Sent: Friday, April 11, 2014 1:07 PM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Items not checking in? Hi Buzzy, folks, We’ve experienced this a bit in our consortium as well and can’t seem to really track down a persistent identifying cause….best luck we have had has been with adjusting barcode scanners and telling staff to slow down on scanning things. Not real scientific, but seems to help… -Tony Tony Bandy [email protected]<mailto:[email protected]> OHIONET 1500 West Lane Ave. Columbus, OH 43221-3975 614-486-2966 x19 From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Buzzy Nielsen Sent: Friday, April 11, 2014 1:02 PM To: Evergreen general listserv Subject: [OPEN-ILS-GENERAL] Items not checking in? Hi folks, We have libraries in our consortium that are claiming that Evergreen is not properly checking in items, i.e. that they're scanning the items for check in but the system isn't taking the item off the patron's account. We're running 2.5.1. Personally, I'm pretty sure we've got PEBKAC going on. At our local library, we've implemented work flow improvements and the problem has pretty much disappeared. Still, I thought I'd ask: have any of you experienced this issue? Cheers! Buzzy *********************************** Library Director Hood River County Library District 502 State St Hood River, OR, 97031 541-387-7062 http://hoodriverlibrary.org
