The only method that guarantees complete attention probably violates the Geneva Convention.
On Fri, Apr 11, 2014 at 2:34 PM, Ruth Frasur <[email protected] > wrote: > We turned the beeps off at my previous library which forced staff to look > at the screen. It still didn't always work. They still didn't always > make sure that what they expect to happen happened. > > > On Fri, Apr 11, 2014 at 2:28 PM, McCanna, Terran < > [email protected]> wrote: > >> Agreed. Staff going too fast and not watching the screen has been an >> issue with every ILS in every library I've ever worked at, and it's not >> surprising if they're at the desk because they are so often trying to >> multitask. I've worked several places (some using Evergreen, some using >> those OTHER ILSes) that had a standard policy of checking in every cart of >> books twice (usually once as they were turned in, then again checking a >> whole cart before shelving) to catch things that were missed the first time. >> >> >> Terran McCanna >> PINES Program Manager >> Georgia Public Library Service >> 1800 Century Place, Suite 150 >> Atlanta, GA 30345 >> 404-235-7138 >> [email protected] >> >> ----- Original Message ----- >> From: "Elisabeth Keppler" <[email protected]> >> To: "Evergreen Discussion Group" < >> [email protected]> >> Sent: Friday, April 11, 2014 1:59:37 PM >> Subject: Re: [OPEN-ILS-GENERAL] Items not checking in? >> >> >> Our cases of check-ins not going through seem to be almost always because >> staff was going faster than Evergreen could handle. Because of the beep, >> they think the scan was accepted and aren't always as vigilant about >> watching the screen as they could be. This has also happened at check-out. >> The result of that, of course, is that the catalog thinks the item is still >> on the shelf and it doesn't appear on the patron's record at all. Joan's >> suggestion of disabling the beep sounds like a winner. >> >> >> Re pre-cats, we don't allow staff to use them. If a patron brings an item >> to the desk that isn't in the catalog, we try to find another copy for them >> but don't let them check out the copy in their hands until it can be added >> to the system. >> >> >> Lise >> >> >> -- >> >> Lise Keppler >> Forsyth County Public Library >> >> 660 W 5th St >> Winston Salem NC 27101 >> 336-703-3070 >> > > > > -- > Ruth Frasur > Director of the Historic(ally Awesome) Hagerstown - Jefferson Township > Library > 10 W. College Street in Hagerstown, Indiana (47346) > p (765) 489-5632; f (765) 489-5808 > > Our Kickin' Website <http://hagerstownlibrary.org> Our Rockin' Facebook > Page <http://facebook.com/hjtplibrary> and Stuff I'm > Reading<http://pinterest.com/hjtplibrary/ruth-reads/> > > -- Rogan Hamby, MLS, CCNP, MIA Managers Headquarters Library and Reference Services, York County Library System "You don't have to burn books to destroy a culture. Just get people to stop reading them." -- Ray Bradbury <https://www.goodreads.com/author/show/1630.Ray_Bradbury> "You can never get a cup of tea large enough or a book long enough to suit me." -- C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
