Rogan definitely wins the internet today.
On Fri, Apr 11, 2014 at 4:45 PM, Michele Morgan <[email protected]>wrote: > Just wanted to add one more thought to this thread. > > Our libraries deal with checkin errors as well. The same was true in our > previous library systems, but we had a LOT of questions about items not > getting checked in after we migrated to Evergreen. > > As others have mentioned, we have encouraged our libraries to turn off > scanner beeps and rely on the sounds made by Evergreen, and stressed the > importance of reading the screen. > > We've also suggested to our libraries that they try a few checkin tests: > > With a clean checkin screen, checkin a series of items and put them all on > a cart in the order they were checked in. When the cart is full, export the > entire list of items from the checkin screen. Match up the exported item > list to the items on the cart. Items on the cart, but not on the list > didn't get checked in and looking at the sequence of checkins may help > identify how items got missed. > > This diligence has helped, and we could certainly say that the ultimate > problem is that staff need to pay closer attention to the screen. But that > doesn't mean we should let the software totally off the hook. As others > have mentioned, misscans, the client not keeping up with staff, the need to > click or tab to acknowledge messages, all require a lot of attention from > the staff user. > > Circulation desks are busy. As previously mentioned, there is a lot of > multitasking going on. It's the job of circ desk staffers to provide high > quality service to their customers. It's the job of the software to provide > high quality service to the circ desk staffers. > > Hopefully, the transition to the web based client should go a long way > toward providing a smooth and intuitive interface so that the staff's main > focus can be on their customers. > > -Michele > > > On 4/11/2014 4:23 PM, Buzzy Nielsen wrote: > >> I think they're enabled by default. If you plug speakers in to the >> computer or >> turn up the sound, you should hear them. I will say, however, that the >> default >> confirmation sound for a successful checkin is pretty soft, so our >> systems staff >> replaced it with something more audible. Hopefully Brent will see this >> message >> and respond with more details on how to do that! >> >> Cheers! >> Buzzy >> >> ************************************ >> Library Director >> Hood River County Library District >> 502 State Street >> Hood River, Oregon 97031 >> 541-387-7062 >> http://hoodriverlibrary.org >> >> On 04/11/2014 12:58 PM, Holly Brennan wrote: >> >>> >>> In addition to turning off the scanner beep, which helps, we've also >>> turned on >>> Evergreen's sounds on checkin workstation. That has also helped quite a >>> bit. >>> >>> Wait, there are sounds?! How does one activate this? >>> >>> -Holly >>> >>> >> > -- > Michele Morgan, Technical Assistant > North of Boston Library Exchange, Danvers Massachusetts > [email protected] > -- Ruth Frasur Director of the Historic(ally Awesome) Hagerstown - Jefferson Township Library 10 W. College Street in Hagerstown, Indiana (47346) p (765) 489-5632; f (765) 489-5808 Our Kickin' Website <http://hagerstownlibrary.org> Our Rockin' Facebook Page <http://facebook.com/hjtplibrary> and Stuff I'm Reading<http://pinterest.com/hjtplibrary/ruth-reads/>
