Hello all, I usually just lurk here, I learn a lot of things by following the discussions.
But I wanted to speak up, as one of those front line EG users (after looking up PEBKAC). Circ is very busy, as already mentioned. They need to go fast to get the work done. Evergreen is slow. There may be a million reasons why it's not Evergreen's fault, but that's my experience. Evergreen has lots of alerts - we tracked them for a week once. The slowest day had only 468 alerts that required staff to clear them. Worst day was 743 alerts. 743 times that day, staff had to go to the mouse or the keyboard to clear an alert. Staff make mistakes, but Evergreen provides lots of opportunities to make mistakes. This last thing is a personal issue of mine - sometimes it can be really hard to convince the Evergreen staff that there's a problem. User error is not always to blame, but is often the first response when reporting a problem. Thanks for your time. Vickie Turcotte Head of Technical Services Chelmsford Public Library 25 Boston Rd. Chelmsford, MA 01824 978-256-5521 x106 Fax: 978-256-8511 [email protected]
