Perhaps the interface as a whole in the circulation module needs to move into a touch friendly direction, largely because that direction often means less tiny text and more big icons. So much kinder to the eyes and minds of the user!
*Jennifer Bruch* Bethlehem Area Public Library 11 W. Church Street Bethlehem, PA 18018 610-867-3761 x232 On Thu, Jul 20, 2017 at 2:46 PM, Josh Stompro <stomp...@exchange.larl.org> wrote: > We see enough errors with applying payments that I'm wondering if a > different interface would work better. We are on 2.10 and are using the > XUL staff client. The problem seems to be with the payment type dropdown. > For some reason the wrong options gets selected occasionally, and the > payment is submitted with the wrong type. I think the drop down is just > hard for some staff to see, and the level of accuracy required to select > the correct option is high. Also, I suspect that the interface just has > too much going on when you first look at it, and sometimes staff are at a > loss on where to start the process. > > > > Also, there is no confirmation step before the payment is applied. I > think a summary of the payment about to be applied would be useful for > staff to double check the options that they have selected. Another error > we see is having the wrong items selected to pay the bills on, or more > specifically not selecting a specific item when that is wanted, and going > with the default we have set of all bills being selected. This also might > be helped if there was a confirmation process. > > > > I've seen the interfaces that some POS(Point of sale) systems use and one > style that I've seen used is to show all the payment options as a grid of > buttons, with unique icons for each method. I think this would be more > touch screen friendly also, which isn't something that we use now, but with > the web staff client there is more of a possibility of staff using devices > with touch screens to help customers. > > > > So what if instead of the pay bill ui being on the bills page, there is a > “Pay Bill” button at the bottom of the screen that brings up a separate > interface for selecting the payment type, annotation, amount, etc, along > with showing which items were selected and the distribution of payment on > those items, and then a final confirmation screen? > > > > Example screenshots of other POS interfaces: > > https://help.shopify.com/assets/images/pos/operating/ > checkout/checkout-screen-fixed.png?1438282125 > > https://s-media-cache-ak0.pinimg.com/originals/4f/ec/8f/ > 4fec8f6c1cb803e614f0dd0994972f11.jpg > > http://blog.ignify.com/wp-content/uploads/2014/06/ > customizable-pos-interface-b.jpg > > > > I would also like to hear if others don’t have a problem with how it > currently works. Maybe we just need more training, or just a font size > change for the drop down. > > Thanks > > Josh > > > > > > Lake Agassiz Regional Library - Moorhead MN larl.org > > Josh Stompro | Office 218.233.3757 EXT-139 > > LARL IT Director | Cell 218.790.2110 > > >