Rogan, thanks for your note. I am glad I am sure about the current state now. You are definitely right about the workflow - if not thoroughly thought out, such feature could potentially slow down the checkout process . I think I will try to find out how this is dealt with in other ILS and libraries workflow ;-)
Eva --- Mgr. Eva Cerniňáková [email protected] Tel. +420 211 222 409 Knihovna Jabok http:/knihovna.jabok.cz Tel. +420 211 222 410 Jabok - Vyšší odborná škola sociálně pedagogická a teologická Salmovská 8, 120 00 Praha 2 2017-10-19 20:06 GMT+02:00 Terran McCanna <[email protected]>: > That's a great idea - I'll pass that along to our libraries, too. > > Terran McCanna > PINES Program Manager > Georgia Public Library Service > 1800 Century Place, Suite 150 > <https://maps.google.com/?q=1800+Century+Place,+Suite+150+Atlanta,+GA+30345&entry=gmail&source=g> > Atlanta, GA 30345 > <https://maps.google.com/?q=1800+Century+Place,+Suite+150+Atlanta,+GA+30345&entry=gmail&source=g> > 404-235-7138 <(404)%20235-7138> > [email protected] > > > On Thu, Oct 19, 2017 at 10:53 AM, Geoff Sams <[email protected]> > wrote: > >> We’ve created a document that stays in stock at the front desk that our >> staff are trained to hand out that details how to enable checkout history. >> This allows those that want to use the feature the option to do so without >> much trouble. >> >> >> >> Those that are less able will always get help enabling the feature. >> >> >> >> We try to let people know up front about that option, it doesn’t always >> happen but we do try. >> >> >> >> Thanks, >> >> Geoff Sams >> >> Library Manager >> >> Roanoke Public Library >> >> 817-491-2691 <(817)%20491-2691> >> >> >> >> *From:* Open-ils-general [mailto:open-ils-general-bounc >> [email protected]] *On Behalf Of *Elaine Hardy >> *Sent:* Thursday, October 19, 2017 7:54 AM >> *To:* Evergreen Discussion Group <[email protected] >> libraries.org> >> *Subject:* Re: [OPEN-ILS-GENERAL] Reading History opt in on patron >> application >> >> >> >> >> >> >> >> From ALA's statement on privacy: >> >> >> >> >> >> "In all areas of librarianship, best practice leaves the user in control >> of as many choices as possible. These include decisions about the selection >> of, access to, and use of information. Lack of privacy and confidentiality >> has a chilling effect on users’ choices. All users have a right to be free >> from any unreasonable intrusion into or surveillance of their lawful >> library use." http://www.ala.org/advocacy/in >> tfreedom/librarybill/interpretations/privacy >> >> >> >> There may also be local and state laws that govern how a patron opts out >> of something that effects their privacy. >> >> >> >> Rather than creating a potential avenue that would compromise patron >> confidentiality, I think it more appropriate to train front line staff to >> inform patrons of this functionality and give them instructions on how to >> utilize it. If the patron then needs further assistance, it can be given. >> >> >> >> >> >> >> >> J. Elaine Hardy >> >> PINES & Collaborative Projects Manager >> >> Georgia Public Library Service/PINES >> >> 1800 Century Place, Ste. 150 >> <https://maps.google.com/?q=1800+Century+Place,+Ste.+150%0D+%0D+Atlanta,+GA+30045&entry=gmail&source=g> >> >> Atlanta, GA 30045 >> <https://maps.google.com/?q=1800+Century+Place,+Ste.+150%0D+%0D+Atlanta,+GA+30045&entry=gmail&source=g> >> >> 404.235.7128 <(404)%20235-7128> Office >> >> 404.548.4241 <(404)%20548-4241> Cell >> >> 404.235.7201 <(404)%20235-7201> FAX >> >> >> >> On Wed, Oct 18, 2017 at 6:05 PM, Rogan Hamby < >> [email protected]> wrote: >> >> There's a lot to think about here. I do like the idea of the setting >> being on the patron registration page so that staff can turn it on and off >> for patrons as an assistance. Actually, I think we should have had that >> for a long time now. If you're doing this as a local hack how you do it is >> certainly up to you but if it's an actual change to Evergreen code the idea >> of tying it to a nightly cron job unnecessary. There is a question about >> if older circs should get fed in but that might be tangential here and more >> about how the reading history works. >> >> >> >> I'm not fond of giving staff access to the history though. Staff trusted >> with reporter permissions can do that anyway, to the extent that you >> haven't aged out circulations anyway. It feels like an unnecessary >> threshold to cross or at least one that we shouldn't cross, on principle. >> It does mean that patrons that want staff to see their reading history have >> to go to the step of giving it in some form to the staff but I feel like >> that's an acceptable price to pay for privacy. But I know that some >> communities will probably see me as paranoid in that regard. >> >> >> >> If it was implemented I feel library options, patron toggling, protection >> for patron toggles, etc... would be needed. It would be it's own viper >> nest of issues to sort through. >> >> >> >> >> >> >> >> >> Rogan Hamby >> >> Data and Project Analyst >> >> Equinox Open Library Initiative >> >> phone: 1-877-OPEN-ILS (673-6457) >> >> email: [email protected] >> >> web: http://EquinoxInitiative.org >> >> >> >> On Wed, Oct 18, 2017 at 2:44 PM, Josh Stompro <[email protected]> >> wrote: >> >> Hello, we are running into the fact that many of our patrons that want to >> make use of a reading history, don’t find out about it until long after >> they sign up for an account. Many of these patrons are also non >> computer/online catalog users, so there is no chance that they would ever >> find the option to enable it themselves, and even if they knew about it, >> they wouldn’t be able to set it themselves. So they find out about it >> after talking with staff, and then get mad when they find out that it will >> only have their history starting at the point they sign up. Since they >> don’t use computers, they need staff to walk them through (do it for them) >> logging into their account and finding the option, so it would be handy if >> staff could just do it for them. >> >> >> >> We could set the library setting to default the checkout history to being >> enabled, but we really don’t want to make that decision for everyone, and >> then put the onus on them to figure out how to use the catalog to turn it >> off. >> >> >> >> So we are considering adding an opt in checkbox to the patron >> application, along with a user setting that staff can check, to allow staff >> to enable the circ history at patron registration time. The user setting >> being checked or unchecked would trigger a nightly process that would >> enable/disable the reading history for that account. >> >> >> >> In theory, this could result in a customer saying that they never signed >> up for the feature, saying that staff did it on their own. But since it is >> already trivially easy for staff to log into the catalog as a customer, it >> seems like that would already be a problem. (staff know what the default >> pin numbers are based on, or could just change the pin, a customer that >> never uses the catalog would never know that the pin was changed) >> >> >> >> Has anyone else done this or something like this? Is this a horrible >> idea? >> >> >> >> I think staff would also like to be able to access the patrons history >> from their staff stations, which would make readers advisory easier. >> “Which Louis L’Amour titles haven’t I read yet”. >> >> >> >> We have had problems in the past with patrons physically marking books >> that they have read before, to make it easier for them to find the ones >> they haven’t read. >> >> >> >> Josh >> >> >> >> Lake Agassiz Regional Library - Moorhead MN larl.org >> >> Josh Stompro | Office 218.233.3757 EXT-139 <(218)%20233-3757> >> >> LARL IT Director | Cell 218.790.2110 <(218)%20790-2110> >> >> >> >> >> >> >> > >
