Jon,

I don't think I saw specific reference in your steps to checking the Hatch
Extension for Chrome. Did you make sure the Hatch Extension is installed
and enabled?

The Hatch Chrome Extension should get installed and enabled by the Hatch
Windows Installer. We have had a few instances, however, usually with
reinstalls, where the Hatch Extension did not get added to Chrome as part
of the installation, or was added, but left disabled.

Check your Chrome Extensions and make sure the Hatch Extension is enabled.
If you don't see the extension at all, you can get it from the Chrome Web
Store.

Here's a link to the extension in the Chrome Web Store:

https://chrome.google.com/webstore/detail/hatch-native-messenger/ppooibdipmklfichpmkcgplfgdplgahl


Chrome will likely need to be restarted after installing or enabling the
extension.
Hope this helps,

Michele
--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org



On Mon, Oct 28, 2019 at 3:40 PM JonGeorg SageLibrary <
jongeorg.sagelibr...@gmail.com> wrote:

> Greetings, one of our libraries is having issues with Hatch on a singular
> workstation, the rest of their workstations work without issue with this
> setup. I'm waiting to find out if we can avoid the issue by upgrading the
> PC to Windows 10 given that Windows 7 Microsoft support ends in January.
>
> It's a Windows 7, 64 bit PC. They use Hatch because they're using multiple
> printers. The issue is that the printers do not display in the web client
> of Evergreen 3.1.11, under Administration, Workstation, Printer Settings.
>
> Yes, the checkbox to use Hatch under Administration, Workstation,
> Print/Storage Service is checked, and currently we do not have the checkbox
> for Store Local Settings in Hatch checked, because the issue is present
> either way.
>
> The issue is present under FireFox or Chrome. Used
> https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf
> as reference.
>
> Steps performed thus far:
> *Verified that there are no stuck print jobs in the queue.
> *Verified that the xul client works correctly.
> *Verified that the browser itself sees the printers and checked the
> settings for header/footer and margins - although not really relevant to
> this issue.
> *Disabled/Enabled Hatch - no change
> *Uninstalled Hatch and Java [64bit only on this PC, if that matters]
> **Verified the related folder under
> C:\Users\[User]\AppData\Local\Google\Chrome\User Data\Default\Extensions
> removed itself after removing hatch
> **Verified the related folders under C:\Program Files\Java and c:\Program
> Files (x86)\Java removed themselves after uninstalling Java, after checking
> the checkbox that it remove all accompanying data upon uninstall.
> *Upon reboot, reinstalled them and the issue remained.
> *Removed Hatch, Java, and Chrome  - after making sure any needed Chrome
> data was backed up
> **Renamed the C:\Users\[User]\AppData\Local\Google folder to Google-old to
> ensure no data was imported to the new installation
> *Rebooted, reinstalled Chrome, Java and Hatch and the issue was still
> present.
>
> Is there anything I'm missing?
> -Jon
>
>

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