We've ran into the same issue. It's usually one of these:

1. Hatch isn't running.
2. Hatch and the browser are unable to talk to each other.

Troubleshooting includes running the hatch client manually (before opening the Evergreen staff client) 1. Open a command window and navigate to the Hatch folder: "C:\Program Files (x86)\Hatch"
2. Execute the batch file: hatch.bat
3. Observe the output and it should* stay running with one of the last lines looking like this: "2019-10-28 15:13:48 INFO   Using data directory: C:\Users\username\.evergreen" 4. Head over to the browser and interact with Administration->workstation admin->Print/Storage Service ("Hatch") 5. See what the command window shows. Might be some helpful messages in there.

Also: try the new (beta) version of Hatch, rinse and repeat (

Conducting Magic

On 10/28/2019 2:39 PM, JonGeorg SageLibrary wrote:

Greetings, one of our libraries is having issues with Hatch on a singular workstation, the rest of their workstations work without issue with this setup. I'm waiting to find out if we can avoid the issue by upgrading the PC to Windows 10 given that Windows 7 Microsoft support ends in January.

It's a Windows 7, 64 bit PC. They use Hatch because they're using multiple printers. The issue is that the printers do not display in the web client of Evergreen 3.1.11, under Administration, Workstation, Printer Settings.

Yes, the checkbox to use Hatch under Administration, Workstation, Print/Storage Service is checked, and currently we do not have the checkbox for Store Local Settings in Hatch checked, because the issue is present either way.

The issue is present under FireFox or Chrome. Used as reference.

Steps performed thus far:
*Verified that there are no stuck print jobs in the queue.
*Verified that the xul client works correctly.
*Verified that the browser itself sees the printers and checked the settings for header/footer and margins - although not really relevant to this issue.
*Disabled/Enabled Hatch - no change
*Uninstalled Hatch and Java [64bit only on this PC, if that matters]
**Verified the related folder under C:\Users\[User]\AppData\Local\Google\Chrome\User Data\Default\Extensions removed itself after removing hatch **Verified the related folders under C:\Program Files\Java and c:\Program Files (x86)\Java removed themselves after uninstalling Java, after checking the checkbox that it remove all accompanying data upon uninstall.
*Upon reboot, reinstalled them and the issue remained.
*Removed Hatch, Java, and Chrome  - after making sure any needed Chrome data was backed up **Renamed the C:\Users\[User]\AppData\Local\Google folder to Google-old to ensure no data was imported to the new installation *Rebooted, reinstalled Chrome, Java and Hatch and the issue was still present.

Is there anything I'm missing?

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