Andrew: I will have them check that link, we had used the 0.2.0 one off the https://evergreen-ils.org/egdownloads/ page.
Michele: Yes, we had made sure that it was running in the browser, by going to the Extensions section of Chrome. Blake: I will forward these suggestions to the staff at that library to see if any of them resolve the issue. Thank you all for the extra ideas. I appreciate the assistance. -Jon On Mon, Oct 28, 2019 at 1:18 PM Blake Henderson <bl...@mobiusconsortium.org> wrote: > Jon, > > We've ran into the same issue. It's usually one of these: > > 1. Hatch isn't running. > 2. Hatch and the browser are unable to talk to each other. > > Troubleshooting includes running the hatch client manually (before > opening the Evergreen staff client) > 1. Open a command window and navigate to the Hatch folder: "C:\Program > Files (x86)\Hatch" > 2. Execute the batch file: hatch.bat > 3. Observe the output and it should* stay running with one of the last > lines looking like this: "2019-10-28 15:13:48 INFO Using data > directory: C:\Users\username\.evergreen" > 4. Head over to the browser and interact with > Administration->workstation admin->Print/Storage Service ("Hatch") > 5. See what the command window shows. Might be some helpful messages in > there. > > Also: try the new (beta) version of Hatch, rinse and repeat > (https://evergreen-ils.org/downloads/Hatch-Installer-0.3.2.exe) > > > > -Blake- > Conducting Magic > MOBIUS > > On 10/28/2019 2:39 PM, JonGeorg SageLibrary wrote: > > > Greetings, one of our libraries is having issues with Hatch on a > > singular workstation, the rest of their workstations work without > > issue with this setup. I'm waiting to find out if we can avoid the > > issue by upgrading the PC to Windows 10 given that Windows 7 Microsoft > > support ends in January. > > > > It's a Windows 7, 64 bit PC. They use Hatch because they're using > > multiple printers. The issue is that the printers do not display in > > the web client of Evergreen 3.1.11, under Administration, Workstation, > > Printer Settings. > > > > Yes, the checkbox to use Hatch under Administration, Workstation, > > Print/Storage Service is checked, and currently we do not have the > > checkbox for Store Local Settings in Hatch checked, because the issue > > is present either way. > > > > The issue is present under FireFox or Chrome. Used > > > https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf > > as reference. > > > > Steps performed thus far: > > *Verified that there are no stuck print jobs in the queue. > > *Verified that the xul client works correctly. > > *Verified that the browser itself sees the printers and checked the > > settings for header/footer and margins - although not really relevant > > to this issue. > > *Disabled/Enabled Hatch - no change > > *Uninstalled Hatch and Java [64bit only on this PC, if that matters] > > **Verified the related folder under > > C:\Users\[User]\AppData\Local\Google\Chrome\User > > Data\Default\Extensions removed itself after removing hatch > > **Verified the related folders under C:\Program Files\Java and > > c:\Program Files (x86)\Java removed themselves after uninstalling > > Java, after checking the checkbox that it remove all accompanying data > > upon uninstall. > > *Upon reboot, reinstalled them and the issue remained. > > *Removed Hatch, Java, and Chrome - after making sure any needed > > Chrome data was backed up > > **Renamed the C:\Users\[User]\AppData\Local\Google folder to > > Google-old to ensure no data was imported to the new installation > > *Rebooted, reinstalled Chrome, Java and Hatch and the issue was still > > present. > > > > Is there anything I'm missing? > > -Jon > > > >