+1
Eric CAUDAL
Eric Caudal
/CEO/
--
*Elico Corporation, Shanghai branch
/OpenERP Premium Certified Training Partner/ *
Cell: + 86 186 2136 1670
Office: + 86 21 6211 8017/27/37
Skype: elico.corp
[email protected] <mailto:[email protected]>
http://www.elico-corp.com
Elico Corp
On 05/19/2014 07:24 AM, Carlos Vásquez wrote:
Fabien,
About the 2 year limit and the direct billing, the problem is that we
do not sell Enterprise contracts as a reseller. We use Enterprise
contracts as the base to a more complete support contract. This is due
to the following reasons at least:
1. Almost none of our projects has only official code running, we have
to offer support and update services for the custom functionalities
developed for the customer.
2. There is also the localization, that we have to include in our
support and update services.
3. To fund R&D, support and update services for the localization
several partners use the margin on support contracts. This doesn't
stop after 2 years, we have to keep everything up-to-date with odoo
and with legal requirements.
4. Most of our customers (maybe all of them) are not ready to use your
services directly. They do not speak English very well, or at all, and
you support guys are not that good either. There is also the problem
with time zones. And they do not know how to apply a patch or deploy a
solution on the server. That's why they pay us for.
5. There is always the problem with legal invoicing with fiscal
number. They will not accept an invoice from you. They need an invoice
from a registered entity here, otherwise they will be loosing a lot in
taxes.
We are working now to follow other partner steps in achieving to sell
this "custom" Enterprise contract. We haven't been successful at
selling this until now, but things are moving in the right way. Now we
have to adapt everything to the new pricing, but honestly, apart from
the new pricing and all the different opinions we may have on this, I
cannot see a working scenario where you bill directly our customer nor
the 2 year commission limit applied successfully. Thursday we
understood that the direct billing and the 2 year limit were not for
the Enterprise contracts, but for the online service.
As always, we are 100% open to discussion.
Regards,
--
Carlos Vásquez
CTO · Director de Ingeniería
CLEARCORP S.A.
[email protected] <mailto:[email protected]>
Cel: +(506) 8351 4484 <tel:%2B%28506%29%208351%204484>
CR: +(506) 4000 CORP (4000 2677 <tel:%284000%202677>)
US: +1 (786) 472-4267 <tel:%2B1%20%28786%29%20472-4267>
skype: crvasquez
twitter: cvclearcorp
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11402 San Jerónimo, Moravia
San José, Costa Rica
(GoogleMaps: http://goo.gl/8YqM4S)
http://www.clearcorp.co.cr
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