I ran FreeBSD and OpenBSD in production for the better part of 15 years w/o any 
commercial support contracts.  Guess I'm a better sysadmin than some that I was 
able to get away with such unprofessional behavior.  Behavior such as 
corresponding directly with the developers responsible for the code in question 
the rare instances when I suspected I'd encountered a bug - every one of whom 
was polite and interested in collaborating with me to get at the root of the 
problem, and none of whom ever once suggested that I needed to pony up any 
fees.  Such communications also ironically led to resolution of problem ticket 
that had been open under a commercial support contract for months w/o any real 
action, much less resolution.
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