On 2006-02-12 22:25:21 +0100, [EMAIL PROTECTED] wrote: > otrs, Ticket request system > For a few power posters it also might be interesting to have a sdb/howto how > to set up and use otrs (open ticket request system) for the opensuse mailing > lists. > > This is an idea I'm thinking of as a more future help for potential new (not > only) Novell/SUSE employees. > > Such systems are used by most (not only IT) companies and so it may help in > two ways: Those of us who might be interested to become involved in a more > professional way it is a bit a training on the job. For a company on the > other hand it's helpfull if a new employee will now how to work with ticket > tracking systems like otrs. > > And third, it might also be helpfull for the openSUSE Project itself. > I would assume by the use of tools like otrs the quality of support given by > ambitious users might increase because of using a tool which is more > effective than an ordinary email client is. For them it will make it more > comfortable to follow dozen of threads they are involved in.
what is wrong with http://bugs.opensuse.org/? you can open tickets there. with kind regards darix -- openSUSE - SUSE Linux is my linux openSUSE is good for you www.opensuse.org --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
