Am Sun, 12. February 2006 23:30 schrieb Marcus Rueckert: > On 2006-02-12 22:25:21 +0100, [EMAIL PROTECTED] wrote: > > otrs, Ticket request system > > For a few power posters it also might be interesting to have a sdb/howto > > how to set up and use otrs (open ticket request system) for the opensuse > > mailing lists. > > > > This is an idea I'm thinking of as a more future help for potential new > > (not only) Novell/SUSE employees. > > > > Such systems are used by most (not only IT) companies and so it may help > > in two ways: Those of us who might be interested to become involved in a > > more professional way it is a bit a training on the job. For a company on > > the other hand it's helpfull if a new employee will now how to work with > > ticket tracking systems like otrs. > > > > And third, it might also be helpfull for the openSUSE Project itself. > > I would assume by the use of tools like otrs the quality of support given > > by ambitious users might increase because of using a tool which is more > > effective than an ordinary email client is. For them it will make it more > > comfortable to follow dozen of threads they are involved in. > > what is wrong with http://bugs.opensuse.org/? > you can open tickets there.
No, may be you missed my intention or it's my rotten english again. :) You are talking about tickets used in bugtracking systems. Using tickets for regular emails is also a common used feature in a lot of companies. Or by people who have to cope with tons of mails. Systems like otrs are used to give a better handling of huge ammounts of mail. So using a system like otrs it is easy to follow all threads you've been posting to. And you will see a notice if there is a reply to one of your mails. This is helpfull for high traffic lists or/and if you are subscribed to very much lists. E.G. you will see all replies on your postings even if they are on different mailing lists at once. So you don't have to browse all mailing list folders to see if there is a reply to one of your postings. Plus some further minor advantages, e.g. give designated threads/mails/users a priority ranging from low to normal up to urgent. This depending on your configuration staggert in steps from one to ten or even finer grained. regards, thomas --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
