You can searh in Sysconfig and verify that Owner option is not disabled, you can always enable owner and other fields to be shown on several other actions like Note, Priority, etc.
Regards 2017-02-07 8:19 GMT-06:00 Gökhan Öner <[email protected]>: > Hi Alvaro, > > Thanks for your answer at first. I am using the Owner menu which is under > People Menu. I cleared cache and rebuilt config after upgrade. > > On the other hand, i can update ticket owner from responsible menu. > > Any ideas? > > On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero <[email protected]> wrote: > > Hello, It looks like you are using Responsible Feature instead of Owner? > Did you clear your cache and rebuild config after finishing the upgrade > process? > > Best Regards > > 2017-02-07 7:57 GMT-06:00 Gökhan Öner <[email protected]>: > > Hi Everyone, > > I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner > from owner menu, i couldn't find any place to select owner. Everything > seems true in SysConfig. The screenshot is attached. > > Can anyone help me with this issue ? > > Regards. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > > > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* [email protected] > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > -- > > > *Gökhan Öner* > *Information Technology* > *Sabancı University* > *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* > *E:[email protected] <e%[email protected]>* > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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