What about the required permission to access the action Ticket::Frontend::AgentTicketOwner###Permission
Otherwise, I see you enabled in the same section other stuff like service, type, responsible, have you tried disabling those and starting over? Regards 2017-02-08 5:57 GMT-06:00 Gökhan Öner <[email protected]>: > Hi Alvaro, > > I have checked Sysconfig and Ticket::Frontend::AgentTicketOwner###Owner > parameter is set to 'Yes'. I still couldn't find the solution. > > Regards. > > > > *Gökhan Öner* > *Information Technology* > > On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero <[email protected]> > wrote: > >> You can searh in Sysconfig and verify that Owner option is not disabled, >> you can always enable owner and other fields to be shown on several other >> actions like Note, Priority, etc. >> >> Regards >> >> 2017-02-07 8:19 GMT-06:00 Gökhan Öner <[email protected]>: >> >>> Hi Alvaro, >>> >>> Thanks for your answer at first. I am using the Owner menu which is >>> under People Menu. I cleared cache and rebuilt config after upgrade. >>> >>> On the other hand, i can update ticket owner from responsible menu. >>> >>> Any ideas? >>> >>> On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero <[email protected]> >>> wrote: >>> >>> Hello, It looks like you are using Responsible Feature instead of Owner? >>> Did you clear your cache and rebuild config after finishing the upgrade >>> process? >>> >>> Best Regards >>> >>> 2017-02-07 7:57 GMT-06:00 Gökhan Öner <[email protected]>: >>> >>> Hi Everyone, >>> >>> I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the >>> owner from owner menu, i couldn't find any place to select owner. >>> Everything seems true in SysConfig. The screenshot is attached. >>> >>> Can anyone help me with this issue ? >>> >>> Regards. >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >>> >>> >>> >>> -- >>> >>> *Alvaro Cordero RetanaConsultor de Tecnologias* >>> *Tel: 22585757 ext 123* >>> *Email:* [email protected] >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >>> -- >>> >>> >>> *Gökhan Öner* >>> *Information Technology* >>> *Sabancı University* >>> *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* >>> *E:[email protected] <e%[email protected]>* >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >> >> >> >> -- >> >> *Alvaro Cordero RetanaConsultor de Tecnologias* >> *Tel: 22585757 ext 123* >> *Email:* [email protected] >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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