Hi Alvaro, Permission is set to "owner". We only change the owner of the tickets from "Owner" and "Responsible" menus. I disabled it on "Responsible" menu and allowed the change only from "Owner" menu but still i cant update the owner.
Best. *Gökhan Öner* *Information Technology* *Sabancı University* *T:+90 (216) 483 91 81* *E:[email protected] <e%[email protected]>* On Wed, Feb 8, 2017 at 7:50 PM, Alvaro Cordero <[email protected]> wrote: > What about the required permission to access the action > Ticket::Frontend::AgentTicketOwner###Permission > > > Otherwise, I see you enabled in the same section other stuff like service, > type, responsible, have you tried disabling those and starting over? > > Regards > > > 2017-02-08 5:57 GMT-06:00 Gökhan Öner <[email protected]>: > >> Hi Alvaro, >> >> I have checked Sysconfig and Ticket::Frontend::AgentTicketOwner###Owner >> parameter is set to 'Yes'. I still couldn't find the solution. >> >> Regards. >> >> >> >> *Gökhan Öner* >> *Information Technology* >> >> On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero <[email protected]> >> wrote: >> >>> You can searh in Sysconfig and verify that Owner option is not disabled, >>> you can always enable owner and other fields to be shown on several other >>> actions like Note, Priority, etc. >>> >>> Regards >>> >>> 2017-02-07 8:19 GMT-06:00 Gökhan Öner <[email protected]>: >>> >>>> Hi Alvaro, >>>> >>>> Thanks for your answer at first. I am using the Owner menu which is >>>> under People Menu. I cleared cache and rebuilt config after upgrade. >>>> >>>> On the other hand, i can update ticket owner from responsible menu. >>>> >>>> Any ideas? >>>> >>>> On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero <[email protected]> >>>> wrote: >>>> >>>> Hello, It looks like you are using Responsible Feature instead of >>>> Owner? Did you clear your cache and rebuild config after finishing the >>>> upgrade process? >>>> >>>> Best Regards >>>> >>>> 2017-02-07 7:57 GMT-06:00 Gökhan Öner <[email protected]>: >>>> >>>> Hi Everyone, >>>> >>>> I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the >>>> owner from owner menu, i couldn't find any place to select owner. >>>> Everything seems true in SysConfig. The screenshot is attached. >>>> >>>> Can anyone help me with this issue ? >>>> >>>> Regards. >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>>> >>>> >>>> >>>> >>>> -- >>>> >>>> *Alvaro Cordero RetanaConsultor de Tecnologias* >>>> *Tel: 22585757 ext 123* >>>> *Email:* [email protected] >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>>> >>>> -- >>>> >>>> >>>> *Gökhan Öner* >>>> *Information Technology* >>>> *Sabancı University* >>>> *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* >>>> *E:[email protected] <e%[email protected]>* >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>>> >>> >>> >>> >>> -- >>> >>> *Alvaro Cordero RetanaConsultor de Tecnologias* >>> *Tel: 22585757 ext 123* >>> *Email:* [email protected] >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > > > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* [email protected] > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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