Hi Jesus, Apparently this information is no accessible trough the normal statistics GUI, if you need a custom report please contact otrs sales department at [email protected] <mailto:[email protected]>
((enjoy)) Carlos Rodríguez > On Feb 8, 2017, at 10:24 AM, Jesus Rivera <[email protected]> wrote: > > Good morning, I would like to generate reports on how many tickets an agent > makes, but according to our way of working, there is a supervisor who closes > the ticket, the problem is that when the ticket is closed, it is left with > the owner of the ticket, there will be some form That a person closes a > ticket without being left as owner? > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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