A supervisor can use "Note" with next state "closed successful", which will not change owner of ticket.
On Wed, Feb 8, 2017 at 11:24 AM, Jesus Rivera <[email protected]> wrote: > Good morning, I would like to generate reports on how many tickets an agent > makes, but according to our way of working, there is a supervisor who closes > the ticket, the problem is that when the ticket is closed, it is left with > the owner of the ticket, there will be some form That a person closes a > ticket without being left as owner? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
