Thanks for the reply, interesting proposal, but how do I get that field
of change of state when it is going to make the note? Since I do not see
that field, where I enable that field to change state?
On 09/02/17 10:29, Gerald Young wrote:
A supervisor can use "Note" with next state "closed successful", which
will not change owner of ticket.
On Wed, Feb 8, 2017 at 11:24 AM, Jesus Rivera
<[email protected] <mailto:[email protected]>> wrote:
Good morning, I would like to generate reports on how many tickets
an agent makes, but according to our way of working, there is a
supervisor who closes the ticket, the problem is that when the
ticket is closed, it is left with the owner of the ticket, there
will be some form That a person closes a ticket without being left
as owner?
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