Hi, - Nick Bright schrieb: > > In OTRS 3.3.x is there a way to mark all "PhoneCall" (inbound or > > outbound) as 'internal' so that they are not visible when the customer > > views a ticket?
Why not use "internal note" for noting this? (this is intended to be used for your requirement.) I do not see an option to mark phone call internal. by the way you really (!) should upgrade to latest version. 3.3.x are vulnerable. -- Florian
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