Hi, - Nick Bright schrieb: > On 1/15/2018 6:04 PM, Edlhuber, Florian wrote: > - Nick Bright schrieb: >>> We use templates for updates (work >>> orders, etc) which can't be applied to >>> notes (at least in 3.3.x).
>> Easy answer: update. No other good option available. > Updating is not an option, as it would require several thousand dollars of re-implementing customization. You should have mentioned this earlier. I am out here. I can not say anything about your customizations. by the way: If you have customized code, you should be able to implement the new functions by your own :-) You could do a new evaluation of your needs with new OTRS6 funtions. I do several migrations (beginning from 2.4 to 6) and many customizations from former times (and 3.3. is an ancient version) are obsoltete today. Regards Florian
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