On 1/12/2018 2:29 AM, Edlhuber, Florian wrote:
Hi,
- Nick Bright schrieb:
> In OTRS 3.3.x is there a way to mark all "PhoneCall" (inbound or
> outbound) as 'internal' so that they are not visible when the customer
> views a ticket?
Why not use "internal note" for noting this? (this is intended to be
used for your requirement.)
We use templates for updates (work orders, etc) which can't be applied
to notes (at least in 3.3.x).
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