Greetings,
I've added some dynamic fields to my tickets which come in from email.
These match a header in the email, then place that text string into the
dynamic field based on the header name. This data is then displayed on
the Ticket Information panel.
I would like to take this a step further, and produce a statistics
report that would collate how many tickets have each unique string
value. The string values are a specific value domain (representing
'referral reason'). Thus I would like to know in statistics, how many
tickets were "Reason #1", how many were "Reason #2" and so on (within
the framework of the other parameters, such as dates, queues, etc).
So far, I have only been able to find information stating "you can use
dynamic fields with stats" and "they just show up", but my fields are
not just "showing up".
What further configuration is required to utilize these fields?
Thank you,
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