Hello Nick, it is posible, it should be as simple as creating a new stat of object TicketAccumulation and use your Dynamic Fields as Filters or as Columns.
Regards 2018-06-12 11:44 GMT-06:00 Nick Bright <[email protected]>: > On 6/7/2018 5:04 PM, Nick Bright wrote: > >> Greetings, >> >> I've added some dynamic fields to my tickets which come in from email. >> These match a header in the email, then place that text string into the >> dynamic field based on the header name. This data is then displayed on the >> Ticket Information panel. >> >> I would like to take this a step further, and produce a statistics report >> that would collate how many tickets have each unique string value. The >> string values are a specific value domain (representing 'referral reason'). >> Thus I would like to know in statistics, how many tickets were "Reason #1", >> how many were "Reason #2" and so on (within the framework of the other >> parameters, such as dates, queues, etc). >> >> So far, I have only been able to find information stating "you can use >> dynamic fields with stats" and "they just show up", but my fields are not >> just "showing up". >> >> What further configuration is required to utilize these fields? >> >> Thank you, >> >> Is it simply not possible to use a text field for this purpose, hence no > replies? > > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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