Hello again, we have tickets with a unique Order numbers in the Body/Text. Based on that order number we have incoming Ticket "traffic".
Right now, i have to manually search for the existing ticket and merge it. How can i automate this? With the Postfilter or Generic Agent? A simple example would be awsome. Cheers, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
