Hello Renee, that works pretty well. Thanks.
Can i also control the folow up state? Right now the tickets get unlocked. But i want to control by the subject if they should be unlocked or untouched. Any ideas on that? Is this a job for the postmaster filter? Thanks, Mario On Fri, Feb 22, 2019 at 9:17 AM Renee B <[email protected]> wrote: > > Hi Mario, > > you could do this with the ExternalTicketNumber sysconfig settings. You > need a dynamic field where the order number is stored. Then you can define > in the sysconfig setting how OTRS can find the order number (it's a > regular expression) and where to store it... > > Cheers, > Renée > > Am 22.02.19 um 09:10 schrieb : > > Hello again, > > > > we have tickets with a unique Order numbers in the Body/Text. Based on > > that order number we have incoming Ticket "traffic". > > > > Right now, i have to manually search for the existing ticket and merge it. > > > > How can i automate this? With the Postfilter or Generic Agent? > > > > A simple example would be awsome. > > > > Cheers, > > Mario > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > -- > Perl / OTRS development: http://perl-services.de > OTRS AddOn repository: http://opar.perl-services.de > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
