Look here https://blog.otrs.com/2016/12/21/using-postmaster-filters-raw-emails/ Check out the attachment at the bottom. I believe it just goes into the config XML folder. Will be testing later. Obviously you'll need to adjust it to your needs.
On Thu, 28 Feb 2019, 05:37 Anthony F McInerney, <[email protected]> wrote: > Hi. On mine the 3rd example is ticket reject. I just hijacked it and > changed the module to match. Worked fine. To add more I believe you have e > to add them as a module yourself. > > On Wed, 27 Feb 2019, 11:23 Ml Ml, <[email protected]> wrote: > >> PostMaster::PreFilterModule###2-Match seems to do the trick. >> >> How can i add a "PostMaster::PreFilterModule###3-Match" config? >> >> I can only choose up to ###2-Match. >> >> Thanks, >> Mario >> >> On Wed, Feb 27, 2019 at 11:24 AM Ml Ml <[email protected]> >> wrote: >> > >> > Hello Renee, >> > >> > that works pretty well. Thanks. >> > >> > Can i also control the folow up state? Right now the tickets get >> > unlocked. But i want to control by the subject if they should be >> > unlocked or untouched. >> > >> > Any ideas on that? Is this a job for the postmaster filter? >> > >> > Thanks, >> > Mario >> > >> > On Fri, Feb 22, 2019 at 9:17 AM Renee B <[email protected]> >> wrote: >> > > >> > > Hi Mario, >> > > >> > > you could do this with the ExternalTicketNumber sysconfig settings. >> You >> > > need a dynamic field where the order number is stored. Then you can >> define >> > > in the sysconfig setting how OTRS can find the order number (it's a >> > > regular expression) and where to store it... >> > > >> > > Cheers, >> > > Renée >> > > >> > > Am 22.02.19 um 09:10 schrieb : >> > > > Hello again, >> > > > >> > > > we have tickets with a unique Order numbers in the Body/Text. Based >> on >> > > > that order number we have incoming Ticket "traffic". >> > > > >> > > > Right now, i have to manually search for the existing ticket and >> merge it. >> > > > >> > > > How can i automate this? With the Postfilter or Generic Agent? >> > > > >> > > > A simple example would be awsome. >> > > > >> > > > Cheers, >> > > > Mario >> > > > >> --------------------------------------------------------------------- >> > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > > > Archive: http://lists.otrs.org/pipermail/otrs >> > > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > >> > > >> > > -- >> > > Perl / OTRS development: http://perl-services.de >> > > OTRS AddOn repository: http://opar.perl-services.de >> > > >> > > --------------------------------------------------------------------- >> > > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > > Archive: http://lists.otrs.org/pipermail/otrs >> > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >
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