Hi Mario, you could do this with the ExternalTicketNumber sysconfig settings. You need a dynamic field where the order number is stored. Then you can define in the sysconfig setting how OTRS can find the order number (it's a regular expression) and where to store it...
Cheers, Renée Am 22.02.19 um 09:10 schrieb : > Hello again, > > we have tickets with a unique Order numbers in the Body/Text. Based on > that order number we have incoming Ticket "traffic". > > Right now, i have to manually search for the existing ticket and merge it. > > How can i automate this? With the Postfilter or Generic Agent? > > A simple example would be awsome. > > Cheers, > Mario > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
