Hi there, we installed OTRS on our SuSE 7.2 system with the SuSE 7.3 RPM file, which is available for download on the site. In general, the installation seems to be fine, no error occured. Additionally, I must say that we have installed Confixx 1.6 (Webmin-like administration interface), which has completely changed the default structure of the webpages. So our main presence, www.unitedbytes.de is at /home/www/web1 for example. Then I ran SuSEconfig, all went fine, restarting our Apache also. The documentation says something about running the web installer of OTRS, installer.pl, so I tryed to access it there: http://www.unitedbytes.de/otrs, but nothing happend (404). Then I created a sub-domain, http://otrs.unitedbytes.de, which has it�s root directory in /opt/otrs/bin/cgi-bin. Surprisingly, my web browser want to download the installer.pl or index.pl to my hard drive instead of executing them! What I am doing wrong? I saw something in the documentation regarding checking the perl scripts. As I did so, the following errors occured:
perl -cw /opt/otrs/bin/cgi-bin/index.pl Can't locate DBI.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. Compilation failed in require at /opt/otrs/bin/cgi-bin/index.pl line 53. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 53. Any ideas? F�r weitere Fragen stehe ich Ihnen selbstverst�ndlich gerne zur Verf�gung. / For further questions please don�t hestitate to contact me. Mit freundlichen Gr��en / Best regards, ---------------------------------------------------------------------------- Andreas L�ffler Fachinformatiker / Anwendungsentwicklung United Bytes Entertainment mailto:[EMAIL PROTECTED] http://www.unitedbytes.de ---------------------------------------------------------------------------- Diese Nachricht und jeder �bermittelte Anhang beinhaltet vertrauliche Informationen und ist nur f�r die Personen oder das Unternehmen bestimmt, an welche sie tats�chlich gerichtet ist. Sollten Sie nicht der Bestimmungsempf�nger sein, weisen wir Sie darauf hin, dass die Verbreitung, das (auch teilweise) Kopieren sowie der Gebrauch der empfangenen E-Mail und der darin enthaltenen Informationen gesetzlich verboten ist und gegebenenfalls Schadensersatzpflichten ausl�sen kann. Sollten Sie diese Nachricht aufgrund eines �bermittlungsfehlers erhalten haben, bitten wir Sie, den Sender unverz�glich hiervon in Kenntnis zu setzen. Sicherheitswarnung: Bitte beachten Sie, dass das Internet kein sicheres Kommunikationsmedium ist. Obwohl wir im Rahmen unseres Qualit�tsmanagements und der gebotenen Sorgfalt Schritte eingeleitet haben, um einen Computervirenbefall weitestgehend zu verhindern, k�nnen wir wegen der Natur des Internet das Risiko eines Computervirenbefalls dieser E-Mail nicht ausschliessen. This message (including any attachments) contains confidential information intended for a specific individual or entity as the intended recipient. If you are not the intended recipient, you are hereby notified that any distribution, any copying of this message in part or in whole, or any taking of action based on it, is strictly prohibited by law and may cause liability. In case you have received this message due to an error in transmission, we ask you to notify the sender immediately. Safety warning: Please note that the Internet is not a safe means of communication or form of media. Although we are continuously increasing our due care of preventing virus attacks as a part of our Quality Management, we are not able to fully prevent virus attacks as a result of the nature of the Internet. ---------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
