Hi Andreas, On Sun, Mar 30, 2003 at 07:47:37PM +0200, gd^crazy wrote:
> we installed OTRS on our SuSE 7.2 system with the SuSE 7.3 RPM file, which > is available for > download on the site. In general, the installation seems to be fine, no > error occured. Additionally, > I must say that we have installed Confixx 1.6 (Webmin-like administration > interface), which has > completely changed the default structure of the webpages. So our main > presence, www.unitedbytes.de > is at /home/www/web1 for example. Then I ran SuSEconfig, all went fine, > restarting our Apache also. > The documentation says something about running the web installer of OTRS, > installer.pl, so I tryed to > access it there: http://www.unitedbytes.de/otrs, but nothing happend (404). > Then I created a sub-domain, > http://otrs.unitedbytes.de, which has it�s root directory in > /opt/otrs/bin/cgi-bin. Surprisingly, my web browser > want to download the installer.pl or index.pl to my hard drive instead of > executing them! What I am doing > wrong? I saw something in the documentation regarding checking the perl You need to configure your webserver manually. Add the following to your virtual host section of otrs.unitedbytes.de: [...] ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" [...] Then you can access installer.pl and index.pl. If you want to use mod_perl (recommended) add also: [...] <Location /otrs> SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On </Location> [...] to your virtual host section of otrs.unitedbytes.de. > scripts. As I did so, the following > errors occured: > perl -cw /opt/otrs/bin/cgi-bin/index.pl > Can't locate DBI.pm in @INC (@INC contains: > /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. > /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 > /usr/local/lib/perl5/site_perl/5.8.0/i686-linux > /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at > [...] > Any ideas? You need to install the required perl modules (mostly ready as RPM packages or via CPAN shell "perl -MCPAN -e shell;"). Yo will need DBI, DBD::mysql, Digest::MD5, MIME::Base64 and Net::DNS. > Mit freundlichen Gr��en / Best regards, > > Andreas L�ffler > Fachinformatiker / Anwendungsentwicklung > United Bytes Entertainment Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
