Hi Martin,
thank you for your fast response.
I downloaded the DBI package, and the perl check reported "OK" on all .pl
files now!
Unfortunately, I�m still not able to solve the .pl-files downloading, maybe
you could take
a look at my virtual server section:
<VirtualHost 217.160.110.118>
DocumentRoot /opt/otrs/bin/cgi-bin
ServerName otrs.unitedbytes.de
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
</VirtualHost>
(of course I�m restarting the Apache daemon every time I changed something)
Additionally, I found a warning when my Apache starts, maybe this is a hint
how to solve it?
Shutting down httpd done
Starting httpd [ PERL PHP4 SSL ][Sun Mar 30 23:06:34 2003] [warn]
NameVirtualHost 217.160.110.118:80 has no VirtualHosts
done
Greetings & Thanks again!
Andreas
----- Original Message -----
From: "Martin Edenhofer" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, March 30, 2003 10:26 PM
Subject: Re: [otrs] Installation problems
> Hi Andreas,
>
> On Sun, Mar 30, 2003 at 07:47:37PM +0200, gd^crazy wrote:
>
> > we installed OTRS on our SuSE 7.2 system with the SuSE 7.3 RPM file,
which
> > is available for
> > download on the site. In general, the installation seems to be fine, no
> > error occured. Additionally,
> > I must say that we have installed Confixx 1.6 (Webmin-like
administration
> > interface), which has
> > completely changed the default structure of the webpages. So our main
> > presence, www.unitedbytes.de
> > is at /home/www/web1 for example. Then I ran SuSEconfig, all went fine,
> > restarting our Apache also.
> > The documentation says something about running the web installer of
OTRS,
> > installer.pl, so I tryed to
> > access it there: http://www.unitedbytes.de/otrs, but nothing happend
(404).
> > Then I created a sub-domain,
> > http://otrs.unitedbytes.de, which has it�s root directory in
> > /opt/otrs/bin/cgi-bin. Surprisingly, my web browser
> > want to download the installer.pl or index.pl to my hard drive instead
of
> > executing them! What I am doing
> > wrong? I saw something in the documentation regarding checking the perl
>
> You need to configure your webserver manually.
>
> Add the following to your virtual host section of otrs.unitedbytes.de:
> [...]
> ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
> [...]
>
> Then you can access installer.pl and index.pl.
>
> If you want to use mod_perl (recommended) add also:
> [...]
> <Location /otrs>
> SetHandler perl-script
> PerlHandler Apache::Registry
> Options ExecCGI
> PerlSendHeader On
> </Location>
> [...]
> to your virtual host section of otrs.unitedbytes.de.
>
> > scripts. As I did so, the following
> > errors occured:
>
> > perl -cw /opt/otrs/bin/cgi-bin/index.pl
> > Can't locate DBI.pm in @INC (@INC contains:
> > /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../..
> > /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0
> > /usr/local/lib/perl5/site_perl/5.8.0/i686-linux
> > /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .)
at
> > [...]
> > Any ideas?
>
> You need to install the required perl modules (mostly ready as RPM
packages
> or via CPAN shell "perl -MCPAN -e shell;").
>
> Yo will need DBI, DBD::mysql, Digest::MD5, MIME::Base64 and Net::DNS.
>
> > Mit freundlichen Gr��en / Best regards,
> >
> > Andreas L�ffler
> > Fachinformatiker / Anwendungsentwicklung
> > United Bytes Entertainment
>
> Martin
>
> --
> Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
> --
> "The number of Unix installations has grown to 10, with more expected."
> The Unix Programmer's Manual, 2nd Edition, June 1972
>
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> Archive: http://lists.otrs.org/pipermail/otrs
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>
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