Hi Brice, On Wed, Feb 18, 2004 at 02:02:25PM +0100, Brice Levy wrote: > Our OTRS system uses the default Kernel::System::Ticket::ArticleStorageDB > (because apache does not run as otrs), and I would like to be able to store > larger tickets than the default. > OTRS doc says i have to use max_allowed_packet=8M in mysql configuration. > I have created (following MySQL doc) a file named my.cnf containing : > -- > [mysql] > set-variable = max_allowed_packet=8M > -- > The file is located in the mysql data dir. > I have restarted mysqld and apache, but i still get a "Got a packet bigger > than 'max_allowed_packet'" error in OTRS logs when i send a mail with a > large attachement. > I have tried to place the file in /etc/my.cnf , and in ~otrs/.my.cnf but I > still get the same error. > Has anyone tried to tweak this ? Is it a mysql or otrs issue ?
Normally /etc/my.cnf works (in my cases). If not, maybe this helps you: http://www.mysql.com/documentation/mysql/bychapter/manual_Using_MySQL_Programs.html#Option_files > Thanks, > Brice Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
