Hi Thomas,

> Try adding the following to you my.cnf
>set-variable    = max_allowed_packet=20M

I've added the following lines to /etc/my.cnf
[mysql]
set-variable = max_allowed_packet=20M

It seems to be ok for mysql :
$ mysql --help |  grep packet
max_allowed_packet    current value: 20970496

But it looks like otrs does not take this parameter in count. I don't know
how I could test it with another application that uses mysql client.

> Thomas

Thanks for help,
Brice

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