On Wed, 2004-03-10 at 18:50, Robert Kehl wrote: > On Wednesday, March 10, 2004 4:31 PM > Stefan Testa <[EMAIL PROTECTED]> wrote: > > We currently get a lot of spam sent to our OTRS system so I have just > > been telling everyone to move it into the "junk" queue. How do I go > > about deleting all of this junk? > > The GenericAgent is meant for performing this. See > http://doc.otrs.org/1.2/en/html/generic-agent.html > and > http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040 > > GA will get executed via the Cron jobs. See > http://doc.otrs.org/1.2/en/html/cronjob.html
Robert, FWIW, these scripts don't work in my setup, whether executed by the cron job or executed manually. Is there a table in MySQL that I can go in and just delete the data directly? Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: [EMAIL PROTECTED] Web: http://www.RNoME.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
