On Tue, 2004-03-16 at 04:46, Robert Kehl wrote: > On Tuesday, March 16, 2004 4:50 AM > L. Mark Stone <[EMAIL PROTECTED]> wrote: > > There are no bad entries in the logs. All of the other cron jobs work > > fine, but the Junk queue never gets emptied. > > > > What would you like to see next? > > The exact entries from GenericAgent.pm and the active crontab, please. > Prefer it well-done, please. Thanks. ;) >
OK, here's the log file excerpt and the pm file: Mar 16 09:40:00 inside /USR/SBIN/CRON[21923]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Mar 16 09:40:00 inside /USR/SBIN/CRON[21925]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Mar 16 09:40:28 inside OTRS-CGI-10[5100]: [Notice][Kernel::System::Auth::DB::Auth] User: lmstone logged in (REMOTE_ADDR: 192.168.15.225). Mar 16 09:50:00 inside /USR/SBIN/CRON[22669]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Mar 16 09:59:00 inside /USR/SBIN/CRON[23278]: (root) CMD ( rm -f /var/spool/cron/lastrun/cron.hourly) Mar 16 10:00:00 inside /USR/SBIN/CRON[23317]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Mar 16 10:00:00 inside /USR/SBIN/CRON[23319]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Mar 16 10:05:08 inside nagios: Auto-save of retention data completed successfully. Mar 16 10:10:00 inside /USR/SBIN/CRON[24047]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Mar 16 10:20:00 inside /USR/SBIN/CRON[24781]: (otrs) CMD ($HOME/bin/GenericAgent.pl >> /dev/null) Mar 16 10:20:00 inside /USR/SBIN/CRON[24779]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) Mar 16 10:30:00 inside /USR/SBIN/CRON[25488]: (otrs) CMD ($HOME/bin/PostMasterPOP3.pl >> /dev/null) # -- # Kernel/Config/GenericAgent.pm - config file of generic agent # Copyright (C) 2002-2004 Martin Edenhofer <[EMAIL PROTECTED]> # -- # $Id: GenericAgent.pm.dist,v 1.7 2004/02/12 00:55:01 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- package Kernel::Config::GenericAgent; use strict; use vars qw($VERSION @ISA @EXPORT %Jobs); require Exporter; @ISA = qw(Exporter); @EXPORT = qw(%Jobs); $VERSION = '$Revision: 1.7 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # ----------------------------------------------------------------------- # config options # ----------------------------------------------------------------------- %Jobs = ( # -- # [name of job] -> send escalation notifications # -- # 'send escalation notifications' => { # Escalation => 1, # # new ticket properties # New => { # Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue', # }, # }, # insert your jobs (see Kernel/Config/GenericAgent.pm.examples) 'delete' => { # get all tickets with this properties Queue => 'Junk', States => ['new', 'open', 'closed'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # witch should be changed!) New => { # DELETE! Delete => 1, }, }, ); # ----------------------------------------------------------------------- # end of config options # ----------------------------------------------------------------------- 1; -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: [EMAIL PROTECTED] Web: http://www.RNoME.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
