It's been a while but this does not work like I would expect it to.
My Config.pm looks like this (section about ticket numbering):
# Kernel::System::Ticket::Number::Random -->
# random ticket numbers "SystemID.Random" like 100057866352 and 103745394596.
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Date';
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::DateChecksum';
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Random';
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement';
# further config option for Kernel::System::Ticket::Number::AutoIncrement
# (min ticket counter size)
$Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 70000;
After apachectl stop and apachectl start this does not want to fly because the tickets
are still nummer DateChecksum.
What am I doing wrong (OTRS 1.2.4) ?
Other settings from that Config.pm are read (like authentication via httpbasicauth) so
it should work.
-----Oorspronkelijk bericht-----
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Robert Kehl
Verzonden: vrijdag 28 mei 2004 4:22
Aan: User questions and discussions about OTRS.
Onderwerp: Re: [otrs] Ticket numbering does not switch
On Wednesday, May 19, 2004 10:42 AM
Lohmeijer, Martijn <[EMAIL PROTECTED]> wrote:
> Is it correct that ticket numbering does not switch when there are
> already tickets in the system ?
>
> I wanted to test a switch from DateChecksum to Autoincrement
> (mincountersize=10000). After stopping and starting Apache the
> numbering of tickets did not change however.
It's the existing tickets that aren't changed. Numbering applies to newly created
tickets only.
hth,
Robert Kehl
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