How can an agent quickly remove a ticket?
Either use the bulk feature or zoom in on the ticket and use the move function on the lower right hand to move it to the junk queue. If you want it any easier than that (say a link for each ticket in queue view titled "delete") you will have to program it yourself or you can get a quote for custom development by contacting [EMAIL PROTECTED]
Well, it's just a link, so...
The Link has to look like the following:
http://localhost/otrs/index.pl?Action=AgentMove&TicketID=12345&DestQueueID=5
A really good place for such a link where AgentMailboxTicket.dtl, AgentZoomHead.dtl _and_ TicketView.dtl. Place the following IN ONE LINE at the beginning of each file and remember to change the DestQueueID from 5 to the id of you 'delete' queue.
<dtl if ($Data{"AgentClose"} ne "0") { $Data{"AgentDeleteStrg"} = " - <a href="$Env{"Baselink"}Action=AgentMove&TicketID=$Data{"TicketID"}&DestQueueID=5" onmouseover="window.status='$Text{"Delete"}'; return true;" onmouseout="window.status='';" class="menuitem">$Text{"Delete"}</a>"; }>
Now you can use $Data{"AgentDeleteStrg"} in the files wherever you want the link to appear. An agent clicking on it will move the ticket to the desired queue, from which a GA job will/can later delete them. But that's another story to be told in another thread ;) *scnr*
hth,
Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
