I looked through the archives and I see that red tickets in the search results mean that they are not answered. Is there a way to quickly set them to answered?
Is there something that I can have the generic agent do to do this? I have a lot of closed tickets that are red. I would like to have a job that runs that will take all closed tickets and set them to answered automatically. Is this possible? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
