Mark,
I can also create your own variables.
In Modules/AdminCompose.pm, prior to (approx line 270):
# replace customer data
foreach (keys %Customer) {
if ($Customer{$_}) {
$Data{Signature} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi;
$Data{Salutation} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi;
$Data{StdResponse} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi;
}
}
you can add a variation of the following:
#
# add custom values to Subject
#
$Data{Subject} =~ s/<CUSTOMER_NAME>/$variable[1]/g;
$Data{Subject} =~ s/<SITE_ID>/$variable[2]/g;
$Data{Subject} =~ s/<LOCATION>/$variable[3]/g;
#
# add custom values to StdResponse
#
$Data{StdResponse} = $Self->{QueueObject}->GetStdResponse(ID =>
$GetParam{ResponseID});
#
$Data{StdResponse} =~ s/<ORIGINATOR>/$variable[0]/g;
$Data{StdResponse} =~ s/<CUSTOMER_NAME>/$variable[1]/g;
$Data{StdResponse} =~ s/<SITE_ID>/$variable[2]/g;
$Data{StdResponse} =~ s/<LOCATION>/$variable[3]/g;
All you then need to do is create your response templates as normal and include
your customer tags.
HTH,
Graeme
Christian Schoepplein wrote:
> Hello,
>
> On Fri, Jul 22, 2005 at 03:35:32AM -0400, Mark J. Nernberg wrote:
>
>>>From: Daniel Balan <[EMAIL PROTECTED]>
>>>Organization: BitDefender
>>>Reply-To: "User questions and discussions about OTRS.org" <[email protected]>
>>>Date: Fri, 22 Jul 2005 10:09:17 +0300
>>>To: "User questions and discussions about OTRS.org" <[email protected]>
>>>Subject: Re: [otrs] OTRS Variables.
>>>
>>>I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id
>>>in the body" message) and that is what Robert from OTRS team told me.
>>>
>>>Maybe v2 will have more
>>
>>I was hoping to use some of the other values in my responses.
>
>
> Go to the response section in the adminarea and take a look at the
> bottom of the screen. There you'll find the notes and a list of
> variables that you can use. This note section exists for all settings in
> the adminarea.
>
> Ciao,
> Christian
>
>
>
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