On Thu, Apr 12, 2007 at 03:36:46PM -0700, Jo Rhett wrote: >I'm really not trying to be dense. I've spent two days searching for >these answers before mailing the list.
Think about a support contract with ((otrs)), so you get help much
faster and do not have to search that long :):
http://www.otrs.com/en/support/
>I need the agents to be able to reply to the ticket using just e-
>mail. Right now this does work, but the reply doesn't get sent to
>the customer.
Check your mail settings of OTRS please. If you are using Windows, you
have to change the mail settings to use the SMTP module and in most
cases you also have to authenticate to your mail server. Please see the
docu for this issue.
>Jo Rhett
-- Christian
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