> On 4/13/07, Jo Rhett <[EMAIL PROTECTED]> wrote:
>> I need the agents to be able to reply to the ticket using just e-
>> mail. Right now this does work, but the reply doesn't get sent to
>> the customer.
Chris Watt wrote:
Have you checked the SMTP settings in OTRS? If you go to SysConfig
and type SMTP into th search field, it will bring up the SendMail
module. In there you can choose either SMTP or Sndmail to send all
replies. The other settings are as normal for your SMTP server if you
chose to use them. Don't forget to check the box next to user name
and password if you need them to authenticate!
I'm sorry, let me be very clear. OTRS sends e-mail just fine.
The problem is that OTRS only sends e-mail to the ticket requestor if
you update the ticket from the web interface. We need to allow agents
to reply to/update tickets from their e-mail application.
We have no problem with logging into the web UI for
reassignment/closing/etc. I just want to be able to reply to the
customer without loading up this very heavy web ui.
--
Jo Rhett
senior geek
Silicon Valley Colocation
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