> Jo Rhett wrote: >> So ... how can one allow an agent response submitted via e-mail to go >> back out to the customer?
Nils Breunese (Lemonbit) wrote:
I'm afraid that is just not how OTRS is set up. OTRS needs to tracks the status of a ticket (queue, owner, locked, etc.), so I guess there is no working around the web interface.
I understand this. And we have no problem logging into the webui to alter the queue, owner, etc. We just need to be able to reply to the customer quickly.
-- Jo Rhett senior geek Silicon Valley Colocation _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
