On Mon, Apr 16, 2007 at 11:53:52AM -0700, Jo Rhett wrote: >> On 4/13/07, Jo Rhett <[EMAIL PROTECTED]> wrote: >>> I need the agents to be able to reply to the ticket using just e- >>> mail. Right now this does work, but the reply doesn't get sent to >>> the customer. > >Chris Watt wrote: >>Have you checked the SMTP settings in OTRS? If you go to SysConfig >>and type SMTP into th search field, it will bring up the SendMail >>module. In there you can choose either SMTP or Sndmail to send all >>replies. The other settings are as normal for your SMTP server if you >>chose to use them. Don't forget to check the box next to user name >>and password if you need them to authenticate! > >I'm sorry, let me be very clear. OTRS sends e-mail just fine. > >The problem is that OTRS only sends e-mail to the ticket requestor if >you update the ticket from the web interface. We need to allow agents >to reply to/update tickets from their e-mail application.
That isn't possible with OTRS. If you are interested in that
functionality, we'd be glad to develope it for you. Please write a
message to
[EMAIL PROTECTED]
to specify the details. The functionality you like to have would be a
great improvement for OTRS....
>Jo Rhett
-- Christian
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